Returns & Delivery

Returns

We want you to be completely happy with your La Firma piece. If you do need to return an item, simply email us at tatum@lafirma.co.za and we’ll guide you through the process. Once your return has been initiated, we’ll send you a waybill to hand over to the courier along with your packaged item.

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, complete with all original packaging and tags intact.

Refunds

Once we’ve received and inspected your returned item, we’ll email you to confirm it has arrived. We’ll then let you know whether your refund has been approved.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within 7–10 working days. Please note that depending on your bank or card provider, it may take a little longer for the refund to reflect.

Exchanges

We only replace items that arrive defective or damaged, and we cover the cost of this exchange in full.

If you’d like to exchange your item for a different colour or design within the same collection, this is welcome — at your own expense. Return shipping for these exchanges is the customer’s responsibility, provided the original item is not damaged or defective. Should there be a price difference between items, this will need to be settled before the exchange is processed.

Delivery

Once your order has been dispatched, please allow:

• 3–5 business days for delivery to major centres across South Africa

• 5–7 business days for outlying and rural areas

You’ll receive tracking details by email as soon as your order is on its way.